Last updated: September 27, 2026
My Level 4 Support (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use mylevel4support.com and related pages, how we use it, and how you can reach us with questions.
Who we are
My Level 4 Support provides IT support for homes and small businesses from Coconut Creek, FL. Contact: info@mylevel4support.com · (954) 247-8711.
Information we collect
Contact and quote forms
When you submit a contact or quote request, we collect the details you provide — such as name, phone, email, whether you need help for your home or business, location, topic, and message content — so we can respond to your request.
Chat conversations
If you use site chat features, we may log chat conversations to follow up on your request, improve support quality, and keep a record of what was discussed.
Call data
When you call us, we may keep call-related records such as your phone number, call time, and notes about the support or sales conversation needed to help you.
Website analytics
We use Google Analytics (or similar tools) to understand how visitors use the site — for example, pages viewed, approximate location, device type, and referral source. Analytics data is used in aggregate to improve the site and our services.
Technical logs
Like most websites, our hosting environment may automatically collect standard server logs (IP address, browser type, date/time, and pages requested) for security and reliability.
How we use information
- To respond to quote requests, booking inquiries, and support needs
- To schedule assessments and provide IT services you request
- To improve our website, communications, and service quality
- To protect against spam, abuse, and security incidents
- To meet legal or accounting obligations when required
How we share information
We do not sell your personal information. We may share information with trusted service providers who help us operate the website, email, analytics, scheduling, or communications tools — only as needed to perform those services. We may also disclose information if required by law or to protect rights, safety, and security.
Data retention
We keep contact, chat, and call records as long as needed to serve your request, maintain an ongoing client relationship, and meet legitimate business or legal requirements. Analytics data is retained according to the settings of those tools.
Your choices
You may ask us to update or delete contact information we hold about you, or to stop routine marketing messages (if any). Service and transactional communications related to active work may still be necessary. For requests, email info@mylevel4support.com.
Children
Our site and services are directed to adults and businesses. We do not knowingly collect personal information from children under 13.
Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.
Contact
Questions about privacy? Email info@mylevel4support.com or call (954) 247-8711 (Mon–Sat 9:00 am – 5:00 pm).