Last updated: September 27, 2026
Welcome to My Level 4 Support. By using this website and requesting or receiving our services, you agree to these Terms of Service. If you do not agree, please do not use the site or engage our services.
About us
My Level 4 Support provides information technology support and related services for homes and small businesses, based in Coconut Creek, FL. Phone: (954) 247-8711. Email: info@mylevel4support.com. Hours: Monday–Saturday 9:00 am – 5:00 pm; Sunday CLOSED.
Website use
Content on this site is for general information about our services. We try to keep it accurate, but it may change without notice. Service descriptions, availability, and pricing are confirmed when we discuss your specific request. The site may include links to third-party tools (for example analytics or future scheduling embeds); those services have their own terms.
Service requests and quotes
Submitting a form, booking request, or phone inquiry does not guarantee availability or create a contract until we confirm scope, timing, and pricing with you. We may decline work that is outside our capabilities, unsafe, or incompatible with our hours and service area.
Services and client responsibilities
When you engage My Level 4 Support:
- You authorize us to access systems, accounts, and premises as needed to perform agreed work.
- You represent that you have the right to grant that access and that information you provide is accurate.
- You remain responsible for maintaining your own backups unless a backup service is expressly included in our agreement.
- You agree to use our services lawfully and not to request assistance that violates software licenses, privacy laws, or others’ rights.
Remote and on-site work
Many issues are handled remotely. On-site visits are scheduled during regular hours for locations we serve. You agree to provide a safe work environment for on-site visits and a responsible adult contact when work involves a household.
Fees and payment
Fees are quoted before billable work begins whenever practical. Payment terms are as agreed at the time of service (for example invoice due dates or card/payment arrangements). Work may be paused if payment is overdue. Parts, software licenses, and third-party costs may be billed separately when disclosed.
No 24/7 guarantee
Unless a separate written agreement says otherwise, support is provided during published business hours. We do not claim round-the-clock coverage on this website.
Warranties and limitation of liability
We perform services in a professional and workmanlike manner. Technology involves risk: hardware fails, software conflicts, and networks can be unpredictable. To the fullest extent allowed by Florida law, My Level 4 Support is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for data loss where backups were not part of the agreed scope. Our total liability for a claim related to services is limited to the fees you paid us for the specific service giving rise to the claim, except where liability cannot be limited by law.
Intellectual property
Website text, branding, and design elements belonging to My Level 4 Support may not be copied or reused without permission. Client data remains the client’s.
Privacy
Use of the site is also governed by our Privacy Policy, which describes how we handle form data, chat logs, call data, and analytics.
Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Courts in Broward County, Florida are the preferred venue for disputes that cannot be resolved informally.
Changes
We may update these Terms of Service from time to time. The “Last updated” date will change when we do. Continued use of the site or services after changes constitutes acceptance of the updated terms.
Contact
Questions about these terms? Email info@mylevel4support.com or call (954) 247-8711.